Effective Date: 2025-06-10
Thank you for choosing Flytaro. We are committed to providing travelers with convenient and reliable mobile connectivity. Please read our refund and return terms carefully before making a purchase.
1. SIM Card Returns
- You may return any unused and undamaged Flytaro SIM card within 30 days of delivery.
- SIM cards must be returned in their original packaging, with no signs of activation or use.
- Return shipping is paid by the customer unless the return is due to a Flytaro error (e.g., wrong product sent).
- After inspecting the returned item, eligible refunds will be issued to the original payment method.
2. Data Plan Refunds
- Unactivated data plans can be refunded in full within 180 days of purchase.
- Once a data plan has been activated and more than 30% of the included data has been used, it becomes non-refundable.
- Data plans that have expired (typically 90 days after activation) are not refundable.
- No refunds will be issued for data usage issues caused by incorrect SIM installation, incompatible devices, or unsupported networks.
3. Order Cancellations
- You may cancel your SIM card order before it ships and receive a full refund.
- Once the SIM card is shipped, cancellation is no longer possible, but you may return it after delivery (see section 1).
- Data plan purchases cannot be canceled after activation.
4. Shipping Issues
- If your order is lost, delayed, or arrives damaged, please contact [email protected] within 7 days of the expected delivery date.
- We will either replace your order or issue a full refund if the issue is caused by our carrier.
5. Exceptions & Non-Refundable Items
We do not accept returns or provide refunds in the following cases:
- SIM cards that have been activated or used
- Data plans activated and used beyond 30% of the allowance
- Products damaged by the customer
- Data plans purchased more than 180 days ago
- Expired plans or SIM cards (beyond 180–360 days of inactivity)
6. Refund Process and Timeline
- Once your return is received and inspected, we will notify you of the refund status.
- Approved refunds will be issued within 5–10 business days to your original payment method.
- For international returns, additional time may be required due to shipping and customs.
7. Your Responsibilities
As a customer, you are responsible for:
- Providing a correct delivery address
- Ensuring your device is unlocked and compatible with Flytaro SIM cards
- Following setup instructions and guidelines for usage
- Monitoring the expiration of your SIM card and data plans
8. Need Help?
If you have questions or need help with your return or refund, please contact us at: [email protected].
We’re here to ensure your travel connectivity experience with Flytaro is smooth and worry-free.